Remote support for your
technological problems.
Every year, computer piracy and new ransomware are costing companies millions of euros. This is because the damage caused is irreversible as most users either cannot react or else cannot find a practical solution to the problem.
This service gives us the possibility of solving our clients' technological problems remotely, solving our clients' problems in a shorter time period thus being more efficient and saving our clients time.
Remote support is divided into three phases
Telephone conference with the technician
Consultation and free inspection during an onsite visit regarding the extent of the damage incurred.
Problem analysis and remote support
The technician identifies and explores the nature of the problem.
Resolution and Feedback
Based on the analysis of the problem, our technician will find the most efficient solution and implement it. At the end of the call, feedback is requested by our team so as to help us improve our services.
Choose a package most
suitable for your needs.
Anyone can make use of our remote assistance services however we recommend buying a pre-paid package.
These three packages differ in the number of hours of remote assistance provided by our team. we recommend you choose the one best suited to the needs of your company.
Remote support is divided into three phases
12 hours of remote assistance
Multi-user license
Valid for a period of 12 months
8/5 online support service
Valid for a period of 12 months
8/5 online support service
28 hours of remote assistance
Multi-user license
Valid for a period of 12 months
8/5 online support service
Valid for a period of 12 months
8/5 online support service
42 hours of remote assistance
Multi-user license
Valid for a period of 12 months
8/5 online support service
Valid for a period of 12 months
8/5 online support service